Privacy Policy for Tophida

Last Updated: 2025-12-13

Tophida (“we”, “our”, or “us”) is a technology-driven distributor connecting global brands with the South African market. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, communicate with our team, or engage with our distribution and logistics services. By using the site, you agree to the practices described below.

1. Information We Collect

Business and contact details

Name, company, role, email, phone number, and communication history when you reach out for partnerships, sourcing, or service inquiries.

Operational and service data

Order references, product and shipment details, warehouse and logistics information, and records needed to provide distribution, fulfillment, and after-sales coordination.

Technical and usage data

IP address, device and browser type, pages viewed, and interaction logs collected through server logs, cookies, and similar technologies to keep the site secure and improve performance.

Cookies and similar technologies

We use necessary cookies to operate the site and analytics cookies to understand usage. You can adjust your browser settings to block or delete cookies; some features may not function correctly without them.

2. How We Use Information

Responding to partnership, sourcing, and support inquiries.
Operating and improving our distribution, warehousing, and logistics services.
Personalizing communications and sharing relevant portfolio or service updates.
Protecting the security of our systems and preventing fraud or misuse.
Complying with legal, tax, and regulatory obligations.

3. How We Share Information

We do not sell personal information. We may share information only with:

Service providers that help us operate the website, communications, analytics, payment processing, warehousing, and logistics—bound by confidentiality obligations.
Affiliates within our group (including operations in China and South Africa) for distribution-related purposes under equivalent safeguards.
Legal and compliance when required by law, to protect rights and safety, or in connection with a merger, acquisition, or restructuring.

4. Data Retention

We keep information only as long as needed for the purposes described above, to fulfill contracts, or to meet legal and audit requirements. When data is no longer required, we delete or anonymize it in line with our retention policies.

5. Security

We employ administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure; if you have security concerns, please contact us using the details below.

6. International Data Transfers

Tophida operates with teams and infrastructure in China and South Africa. Information may be transferred across these locations and processed subject to appropriate safeguards and contractual protections to maintain privacy and security.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to marketing communications. To exercise these rights, contact us at the email below. We may need to verify your identity before fulfilling certain requests.

8. Children's Privacy

Our website and services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

9. Updates to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a new “Last Updated” date. Material changes may also be communicated through the website or by email when appropriate.

10. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

Tophida

Email: business@tophida.com

Address: Room 3209, Block A, Wanzhi Tiandi, Longgang District, Shenzhen, Guangdong, China

Operations: Valueco, Gold Reef Business Park, 119 Booysens Reserve Rd, Theta, Johannesburg, 2091, South Africa